ORDERS

How long does shipping take?
We process our orders within 2 days. This means once you placed your order, we package the items you ordered and prepare them for shipment within 2 days. Please be aware that the delivery time you choose when selecting a shipping method only applies to shipping, and will be added to the regular processing times.

*Due to current volume orders may take up to 25 days for some countries.

Our current priority is to speed up production & delivery times. Thank you.

NOTE: International shipments will take longer than domestic ones (US). Additional customs fees may apply which. We are not responsible for any fees and/or delays due to processing by customs.

Do you ship internationally?
Yes, we ship internationally. IMPORTANT: You as the buyer are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.  

placed my order but never received a confirmation email. What happened?
You may have entered a wrong email address. Please contact us using our contact form. Don't forget to include your name and the items you ordered.

What can I do if my package was lost or stolen?
We are not responsible for lost or stolen items. Please contact USPS who is happy to help you finding your shipment.

Can I cancel my order?
Cancellations can be requested within 12 hours of placing your order. After that, your order will most likely already be processed and can therefore not be cancelled anymore.

Can I return a product and/or get a refund?
Send the item back for an exchange or refund within 30 days of purchase.

Is it safe to use my credit card on your website?
Absolutely! Our site in operated through Shopify, and all payments are processed through Stripe. Stripe is PCI-DSS compliant for your payments, and accepts all major credit cards. 

 

CONTACT

How can I contact you?
For questions regarding your purchase and general questions about our products. Please use the contact form or email us directly at info@tinytinywaist.com

My email has not been answered yet. Will I ever get a response?
My team and I do our best to answer every customer email we receive. However, due to the large number of messages we receive each day, it may take some time until we get back to you. We promise to always get back to you, even if it takes a little longer.